Sanford J.Brown
A recent phone call to our office illustrated the importance of listening carefully - and always maintaining your sense of humor.
"Hello,Dr.Brown′s office," Isabel said cheerfully,as she picked up the phone.The voice on the other end was thick,female and Southern.
"Howdy.Can Ah talk to the person who handles the penis?" said the woman.
Isabel almost fell off her chair.For a moment,she was speechless."What did you say?" she asked.
"Ah said,can Ah talk to the person who handles the penis?"
Now Isabel was getting mad."Who is this?"
"This is Ms.Paige."
"Is this some kind of crank phone call?" Isabel asked.
"Ah sure don′t know what yaw talkin′ ′bout,ma′am.Is there someone there that Ah can talk to about gettin′ some medical records?"
"Medical records? Oh," Isabel illuminated."You want to talk to the person who handles subpoenas!"
"That′s what Ah said," said Ms.Paige,"the person who handles the penis."
"That′s me," said Isabel,"whose do you need?"
最近，诊所接电话的经历告诉我们倾听的重要性，还需保持你的幽默感。
“布朗医生诊所，”护士伊萨贝尔拿起电话和蔼地说。打电话来的是位女性，嗓音较粗，南方口音。
“你好，请管penis(阴茎)的人接电话。”那个女人说。
伊萨贝尔差点没从椅子上跌落下来。过了好一会儿，伊萨贝尔不知道说什么好，“你说什么？”她问道。
“我说，我能不能和管penis的人讲话。”
伊萨贝尔简直气疯了：“你是谁？”
“我是佩奇女士。”
“这是那种骚扰电话吗？”伊萨贝尔问。
“我听不懂你说什么，不过，女士，能帮我找一下管医疗记录的人吗？”
“医疗记录？明白了”，伊萨贝尔好像听懂了。“你是想找负责subpoenas(与penis近音)的人！”
佩奇女士说：“是呀，我想找管penis的人。”
“我就是”，伊萨贝尔说，“要谁的病历？”
